1. Where does Stile Donna Bags ship?

We currently ship our products to Italy, Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, France, Germany, Greece, Hungary, Latvia, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, and the United Kingdom.

Shipping destinations may change. For the most up-to-date list, see our Shipping Policy.

2. How long does order processing take at Stile Donna Bags?

All orders are processed within 1 business day after confirmation. Orders are not shipped on weekends or public holidays.
Once your order ships, you’ll receive a tracking email to follow your shipment.

3. Which shipping carriers does Stile Donna Bags use?

We use reliable carriers including BRT Bartolini and Poste Italiane
The carrier depends on your location and selected shipping method.

4. Can I track my Stile Donna Bags order?

Yes. After shipping, you will receive a tracking number and link by email.
You can also track your order directly on our website.

5. Does Stile Donna Bags offer free shipping?

Yes. Free shipping is available on orders over €99 

6. What is the Stile Donna Bags return policy?

We offer a 30-Day Return Policy for eligible orders delivered

To qualify, items must be:

• Unused and unworn
• In original condition with tags and packaging
• Free from stains, odors, scratches, or damage

Items not meeting these criteria may not receive a full refund.

7. Is return shipping free for Stile Donna Bags?

Yes, return shipping is free for eligible returns, you will receive a prepaid return label by mail.

8. How long does it take to receive a refund?

Once we receive and inspect your return, refunds are processed within 10 business days.
Refunds are issued to the original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too, If more than 15 business days have passed since we’ve approved your return, please contact us at contact@stiledonnabags.com.

9. Does Stile Donna Bags offer exchanges?

Yes. Exchanges are free of charge and subject to product availability.
Exchanges are processed after we receive and approve the returned item.

10. Which items cannot be returned?

The following items are non-returnable:

• Final sale or clearance items
• Gift cards
• Items showing signs of use, wear, or damage
• Items returned without original packaging or tags

11. What should I do if my Stile Donna Bags order arrives damaged or incorrect?

Contact contact@stiledonnabags.com within 48 hours with:

• Your order number
• Description of the issue
• Clear photos of the item and packaging

We will provide a replacement or full refund at no additional cost.

12. How do I find product sizes and dimensions?

Product sizes are listed under Product Details on each product page.
Measurements may include width, height, and depth, and are approximate.

13. What materials are used in Stile Donna Bags products?

Materials are listed on each product page and may include:

• Genuine Italian leather
• Synthetic or vegan leather
• Fabric or mixed materials
• Metal hardware

14. Are all Stile Donna Bags products new?

Yes. All products are brand new, unused, and shipped directly from our store.

15. What payment methods does Stile Donna Bags accept?

We accept:

• Visa, Mastercard, American Express, Maestro
• PayPal, Klarna, Apple Pay, Google Pay, Shop Pay
• UnionPay, USDC

All payments are securely processed by third-party providers.

16. How can I contact Stile Donna Bags customer support?

For questions about orders, shipping, returns, or personal data:

📧 contact@stiledonnabags.com

We respond within 24–48 business hours.